Job Overview

This position provides world class service to our customers and supports business development, by providing support to our inbound and outbound sales team, as well as customer direct. The successful candidate will carry-out various administrative, sales and customer support activities.

Reports To: The Customer Service Administrator (CSA) will report to the Customer Relations Supervisor.

Responsibilities and Duties

  • Manage and take ownership of customer expectations from beginning to end of customer interaction by giving the customer the best service delivery and providing a smooth and happy consumer journey.
  • Receiving, managing and professionally handling customer calls and enquiries.
  • Manage customer queries by liaising with internal departments and escalate customer-facing challenges to the relevant stakeholders.
  • Receive orders; get the required information to produce proforma and/or quotes and effectively secure sale either from allocated Sales Representative or direct customers.
  • Manage cash sales when required.
  • Send orders to the processing team, ensuring orders are processed within an agreed timeframe, ensuring accuracy regarding pricing and delivery dates.
  • Filing and controlling of all documentation.
  • Compile a weekly sales report.

Qualifications / Experience

  • National Senior Certificate
  • 1-2 years Administrative background within a similar or relevant environment preferred.
  • Detail oriented and must have strong organizational, verbal, and written skills;
  • Proficient in Microsoft Office – Outlook, Word & Excel;
  • Flexible team player with ability to take initiative.
  • Excellent interpersonal skills.
  • Have a solution-driven attitude.
  • Passion for client delivery and service.
  • Accountable with good follow-through.
  • Hard-working and proactive.
  • Time management.

Thank you for your interest in working with us.

Send your application by filling out the Job Application Form.
NB: Submission without a resume attached will not be considered.

Note: Only job applications with an attached resume’ will be considered

    Tags: Western Cape