Sweet-Orr & Lybro (Pty) Ltd is a business in the apparel industry that markets protective clothing.

DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within seven days and delivery confirmed by way of an electronic invoice. Parcels will be couriered door-to-door unless advised otherwise by use of a designated courier company.

EXPORT RESTRICTION
The offering on this website is available to South African clients only.

RETURN AND REFUNDS POLICY
The provision of goods and services by Sweet-Orr & Lybro (Pty) Ltd is subject to availability. In cases of unavailability, Sweet-Orr & Lybro (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 7.5% administration fee.

CUSTOMER PRIVACY POLICY
Sweet-Orr & Lybro (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za

PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Sweet-Orr & Lybro (Pty) Ltd bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY
Credit card transactions will be acquired for Sweet-Orr & Lybro (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Sweet-Orr & Lybro (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

RESPONSIBILITY
Sweet-Orr & Lybro (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Sweet-Orr & Lybro (Pty) Ltd chooses as its ‘16th Street, Elsies River, 7490, Cape Town, South Africa’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION
Sweet-Orr & Lybro (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION
This website is run by a private company based in South Africa trading as Sweet-Orr & Lybro (Pty) Ltd and with registration number 2012/096936/07.

Sweet-Orr & Lybro (PTY) LTD
CONTACT
Email: info@sweetorr.co.za
Telephone: +27 21 932 6921

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